Inbound Call Center Services

Outsourcing customer service for companies

Customer satisfaction from the very first second. We resolve service issues from the very first contact - and always in a charming, personal and reliable manner. This not only leaves a positive impression, but also increases the recommendation rate and satisfaction of your customers.

In our inbound campaigns, we impress with our expertise, service orientation, customer friendliness and optimal availability. We support successful inbound lines in sales and service, order acceptance and technical support around the clock, 365 days a year and across all channels.

We clarify questions and concerns, sell products, carry out cross-sells and up-sells - always profitably and in line with demand. For our clients, we are not an additional cost centre, but a profitable partner who speaks their customers' language and thus delivers outstanding results - with every new contact.

Our services: Inbound service, inbound sales, back office, social media inbound service, customer service outsourcing

Facing Inbound Service Challenges? We Create Great Customer Experiences and Deliver Outstanding Results.

Fulfilling high customer expectations

Your customers expect fast, uncomplicated solutions - exactly where they feel most comfortable. With our multichannel communication via telephone, chat, email and messenger, we ensure a seamless customer experience and maximum accessibility.

Efficiency pressure in customer service

Excellent service quality and cost optimisation go hand in hand with us. Thanks to smart automation, we provide quick answers in inbound support and at the same time create space for personal, respectful conversations.

Utilising cross-selling and upselling potential

More sales through targeted customer contact: our call centre agents receive extensive induction, regular training and coaching. This enables us to recognise sales potential immediately and place additional offers in a targeted manner - with expertise, empathy and the right timing.